The housekeeping department is responsible for cleaning and maintaining the guest rooms, public areas, office spaces and back of the house areas in the hotel so that the property is as fresh and attractive as its first day of business. For both business and leisure travellers, having a clean room is the basic requirement for their staying in a hotel.
The housekeeping department and its staff play a critical role to ensure the profit and success of the hotel. In general, it maintains the cleanliness of guest rooms and public areas in such a way that reflects the hotel's commitment to standards of excellence.
Housekeeping is also responsible for swimming pool cleaning, gardens, floors, cloak rooms, restaurants, kitchen, shopping arcade and for laundry services.
You will know the following:
- sections of housekeeping department
- duties of each position
- communication with another departments of the hotel,
- procedures of cleaning guest rooms and public areas
- cleaning agents and equipment
- activities of the linen room